University Campus
500 Harvard St.
Minneapolis, MN 55455
Amenities
Public Telephones: Public telephones are available in the lobby, family waiting areas and a variety of other locations within the hospital.
Newspapers: Newspapers are available near the lobby entrance.
Check Cashing/Cash Machines: The Cashier’s office will cash your personal check for up to $20 per day at no charge. Travelers’ checks, cashiers checks and money orders can be cashed for up to $100 per day. The office, located in the outpatient registration lobby on the second floor of the Phillips-Wangensteen Building, is open 8 a.m.-1 p.m. and 2–4:30 p.m. weekdays. A picture ID is required to cash all checks and money orders. An automated teller machine (ATM) is located near the entrance to the skyway to the Mayo Building’s third floor.
Surgery Family Lounges: If your family member or friend is scheduled for a surgical procedure, you may wait in the surgery lounges on the third floor of the hospital. A volunteer will be available to serve you. The doctor may also meet with you there after surgery.
Pagers: Pagers are available for patients in the emergency department and for family members of patients having surgery. A pager and instructions on its use will be given to you.
Dining: Several dining areas are conveniently located in or near the medical center.
- Bridges Café is located on the eighth floor of the hospital building. The Café is open 6:30 a.m.-7:30 p.m. weekdays and 7 a.m.-7:30 p.m. weekends. The Bridges Café accepts credit and check cards. Gift certificates are available at the registers.
- The Espresso Bar, located in the hospital lobby, offers coffee drinks, juice and bakery items 6:30 a.m.-7:30 p.m. weekdays and 6:30 a.m.-4 p.m. weekends.
- Gopher Express, a fast and affordable convenience store, is located in Coffman Memorial Union. Hours are 8 a.m.-10 p.m. weekdays, 10 a.m.-10 p.m. Saturdays and noon-10 p.m. Sundays.
- Vending machines are located on the third floor of the hospital.
- Outside In, a cafeteria-style restaurant, is located on the second floor of the Phillips-Wangensteen Building. Hours are 7 a.m.-3 p.m. Monday-Thursday and 7 a.m.-2 p.m. Fridays.
- The Washington Avenue area has many restaurants within walking distance of the hospital.
Gift Shop: The Gift Gallery in the hospital lobby sells a wide range of gifts including jewelry, florals/plants, home décor, clothing, balloons, cards, plush toys, games, magazines, books, toiletries, cards, candy and beverages.
Libraries: Children’s books are available in the Children’s Library on the fifth floor of the hospital. The Mary Carland Armstrong Library for patients and family members is located in room B255 of the Mayo Building. Books are also available from the book carts, which make daily rounds in the hospital.
Meditation Place: The Meditation Place is open 24-hours-a-day for prayer and reflection. Catholic and ecumenical worship services as well as Muslim prayers are held during the week in The Meditation Place on the seventh floor of the hospital.
E-Cards: Relatives and friends of patients may e-cards to patients at the medical center. Messages come to the Volunteer Services office, are printed and then hand-delivered to patients. Greetings received by noon weekdays will be delivered that same day if a volunteer is available. Greetings received after noon, on weekends or holidays will be delivered the next business day.
Sleeping Arrangements/Lodging: If you’ve been visiting or waiting at the hospital all day, we encourage you to leave at night to sleep at home or at other lodging. Our Accommodations services can help you find nearby lodging. Numerous hotels offer reduced-cost lodging—some are within walking distance—and most offer various forms of free shuttle services to and from our medical facilities.
Airport Transportation: Super Shuttle offers transportation services to and from the airport to the medical center and nearby hotels.
Taxis: A number of taxicab services in St. Paul and Minneapolis serve our hospital. Direct telephone lines to some taxi services are located in the lobby.
Social Services
Interpreter Services: Interpreter services can be arranged through the Interpreter Services department for patients who are deaf, hard of hearing or not proficient in English.
Deaf and Hard of Hearing: To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide auxiliary aids and services free of charge, such as: sign language and oral interpreters, TTYs, note takers, written materials, telephone handset amplifiers, assistive listening devices and systems, telephones compatible with hearing aids, closed-caption decoders and open and closed captioning of most hospital educational programs. Please ask your nurse or other hospital personnel for assistance, or contact one of the deaf and hard of hearing response team members at 612-273-0187 (voice) or 612-273-4322 (TTY).
Your Health Care Team
Many people are involved in your care during your hospitalization. Here are some of the health care providers you’ll most likely see during your stay – they are all part of your health care team. You also are a member of the team. Your active involvement is a vital part of the healing process.
Care Coordinators: Care coordinators are registered nurses who coordinate the efforts of the health care team to give you the best care possible. Care coordinators promote communication between the patient/family and health care team, address questions or concerns, including those with your insurance company, and plan for your needs at discharge.
Medical Staff: Your attending or staff physician heads your health care team, overseeing all aspects of your care. Although you may not see this person every day, he or she is in daily consultation with other staff members, coordinating their efforts. These other staff members include fellows, chief residents, other residents and professional staff.
Nursing Staff: Nurses are responsible for monitoring your care, planning and coordinating your daily care with other health team members and providing specialized treatment and care.
Social Work and Discharge Planning Staff: Social workers and nurses skilled in home care, community placement and support services are available on each patient care unit to help you and your family cope with issues that can accompany illness and to coordinate care you may need after you’ve left the hospital.
Chaplains: A chaplain is assigned to most patient care units to provide spiritual, ethical and religious counsel and support.
Other Health Care Professionals: During your stay, you may come into contact with many other health care professionals, including radiology technologists, therapists, pharmacists, laboratory technicians and dietitians, as well as many other important members of your health care team.
Students: An important responsibility of the medical center is training medical, nursing and other health care students through their direct involvement in patient care. All students are under the close supervision of staff members.
